Enabling Smart Business
Our main product is called Smart Engagement. It means doing business (and by business we mean your main activities, be it for profit, not-for-profit, public service, etc.) by integrating stakeholder engagement into strategy, governance and implementation. The result of integrating Smart Engagement is Smart Business: a highly innovative business that is financially viable, technically feasible, environmentally compatible and supported by its stakeholders.
We offer two ranges of services to clients who want to achieve successful outcomes through Smart Engagement:
- Consultancy and implementation assistance for organisations requiring solid support from their stakeholders (internal and/or external) as they go through change or project development. This includes developing a focused team, a joined strategy, engagement capacity, co-design processes and joint projects.
- Professional development and coaching services for business, government bodies and communities who wish to proactively cultivate stakeholder support.
We have tried, tested and successfully implemented Smart Engagement over the past 10 years in a wide range of organisations in difficult environments in Europe and the Near East, including challenging areas linked to natural resources, energy, infrastructure and development.
By doing Smart Engagement you also fulfill the relevant requirements of leading responsible investment standards including the Equator Principles, OECD Guidelines, IFC Performance Standards, UN Global Compact, UN Sustainable Development Goals, ISO26000, AA1000SES, Principles for Responsible Investment, Aarhus and Espoo Conventions, Impact Assessments, GRI and the IIRC’s Framework.
In the past, project design and management were primarily focused on economic and technical feasibility. More recently, environmental concerns have been increasingly included in the decision-making process. However, very little consideration was given to public acceptability until after key decisions had been made internally. Organisations then focussed on defending these decisions, leaving stakeholders with a choice between supporting or opposing the resulting project. In these situations where stakeholders don’t feel appropriately engaged in decisions that concern them, businesses, governments, or whomever is leading the decision-making process, experience significant risks, or, worse, failure. This is being experienced worldwide more and more.
Over ten years of applying Smart Engagement has proven that stakeholder risks to projects are mitigated, and benefits are gained for all, through quality and inclusive decision-making, resulting in decisions that are from the very beginning not only technically and economically viable, but also environmentally and publicly supported. Such decisions result in what we define as Smart Business. Smart Businesses enable outcomes desired by society. This reduces business risks, creates win-win opportunities and builds shared value.